Discover How E-Mail Helped Calvin Klein Run One Of The Most Powerful and Compelling Campaigns
Hyatt, Honolulu, HI October 23, 2010
Predicting the Future: Are You REALLY Ready to Listen?
Westin Resorts and Spa, Scottsdale, AZ, November 3-4, 2010
Managing Inbound E-Mail
Sloan School, MIT, February 17, 2011
Crisis Management
Stanford, Palo Alto, CA, March 7, 2011
E-Mail and Social Media
Sao Paolo, Brazil, May 15, 2011
Are You Answering Your Customers?
Shanghai, China, July 26, 2011
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Past Events
EU Conference: Artificial Intelligence:
How to Increase Banking Business and Open New Dialogue with On-line Customers
Address: E-Business Strategies for CRM
Realvision Vicenza e NTI UK Italia, Vicenza, Italy, June 2001
Pre-Conference Lecture, E-Mail2001 @ MIT Conference
Keynote Address: The Pulse of the Industry
Becton, Dickinson and Company, Franklin Lakes, New Jersey, May 2001
Nothing But New Forum at Fidelity Center for Applied Technology
Keynote Address: E-Mail Marketing Strategies
Fidelity Center for Applied Technologies, Boston, MA, April 2001
E-Mail2001@MIT Conference: Intelligent Life
Keynote Address: The Corporate Nervous System
MIT University Park Hotel, Cambridge, MA, January 2001
Southern India E-Commerce Conference 2000
Keynote Address: E-Mail = E-Commerce
Advertising Club of Madras, Chennai, India, December 2000
Le Potenzialita del Marketing On-line in Italy
Keynote Address: Marketing On-line in Italy: How It Can Be Done
Brodeur Image Time, Milan, Italy, December 2000
2000 General Motors Dealer Summit
Keynote Address: eCRM - How E-Mail Helps Your Business
Maritz Performance Improvement Company, Scottsdale, AZ, October 2000
Producing Sales in Call Centers
Keynote Address: Implementing Interactive Web
Institute of International Research, Washington, D.C., June 2000
Measuring and Managing the Quality of E-Mail Response
Keynote Address: Using Automated Systems to Improve E-Mail Response
InfoCast, San Francisco, CA, May 2000
JCPenney Internet Day
Keynote Address: E-Mail - The Ultimate Relationship Builder
JCPenney, Huston, TX, May 2000
Annual Investment Conference for Private Companies
Keynote Address: Electronic Customer Relationship Management
Massachusetts Software and Internet Council, World Trade Center, Boston, MA, April 2000
Innovators Breakfast Series
Open Discussion: The eCRM Problem
Massachusetts Institute of Technology, New York Academy of Sciences, New York, NY, April 2000
Innovators Breakfast Series
Open Discussion: The Power of E-Mail - Brand Loyalty in Real Time
Massachusetts Institute of Technology, National Press Club, Washington, D.C., April 2000
American Express, Naples Conference
Keynote Address: Electronic Customer Relationship Management
American Express, Naples, FL, March 2000
American Express, Bermuda Conference
Keynote Address: Electronic Customer Relationship Management
American Express Delivery Group, South Hampton, Bermuda, March 2000
Customer E-Mail Management
Keynote Address: Using Automated Systems to Improve E-Mail Response
International Quality & Production Center, London, England, February 2000
GM e-Wow Speaker Series: Building Customer Relationships Online
Keynote Address: Electronic Customer Relationship Management
General Motors Global Brand Management College, Detroit, Michigan, February 2000
Innovators Breakfast Series
Open Discussion: Is software That Answers E-Mail Automatically the Future of On-line Marketing?
Massachusetts Institute of Technology, Cambridge, MA, February 2000
Internet Customer Relationship Management
Keynote Address: Electronic Customer Relationship Management
The Institute for International Research, San Diego, CA, January 2000
Electronic Commerce World 1999 Conference
Educational Track: E-Mail--The Ultimate Relationship Builder
EC World 2001 Conference, Orlando, FL, October 1999
Technology Based Customer Care ICM Conference
Keynote Address: E-Mail = E-Commerce
ICM Conferences, Atlanta, Georgia, February 1999